Professional Information
Our professional standards, policies and commitments to clients.
Code of Conduct
Our professional obligations guide the advice we provide, the decisions we make and the way we work with you.
Licensed Immigration Advisers Code of Conduct 2014
The Immigration Advisers Authority (IAA) states:
“This code of conduct sets out the required standards of professional and ethical conduct for licensed immigration advisers.”
Lisa Seaborn, Licensed Immigration Adviser (IAA Licence No. 200902642), is subject to the Licensed Immigration Advisers Code of Conduct 2014.
The complete Code, including the professional responsibilities and practice requirements applicable to licensed immigration advisers, is available directly from the Immigration Advisers Authority.
Official Immigration Advisers Authority resources
Professional Licensing & Standards
Professional licensing, independent oversight and clear standards for the immigration advice you receive.
Immigration Management Ltd provides New Zealand immigration advisory services through its Managing Director, Lisa Seaborn.
Licensed Adviser: Lisa Seaborn
Licence Type: Full Immigration Adviser Licence
IAA Licence Number: 200902642
Regulatory Authority: Immigration Advisers Authority, New Zealand
Under New Zealand law, immigration adviser licences are issued to individuals rather than companies. Lisa Seaborn is the sole Licensed Immigration Adviser practising through Immigration Management Ltd.
Clients can independently verify Lisa’s licence details, licence type and current licensing status using the official Immigration Advisers Authority register.
Verify Lisa Seaborn’s Licence — Official IAA Register
Professional Competency and Accountability
Licensed immigration advisers must meet the Immigration Advisers Competency Standards 2016 and comply with the Licensed Immigration Advisers Code of Conduct 2014.
These requirements establish standards for professional competence, knowledge of New Zealand immigration law and instructions, ethical conduct, client care and accountability.
A Full Immigration Adviser Licence authorises an adviser to provide advice on all New Zealand immigration matters, subject to their professional competence and obligations.
Your Rights and Professional Protections
The Immigration Advisers Authority publishes an official document, New Zealand Licensed Immigration Advisers Professional Standards, explaining the responsibilities of licensed advisers and the protections available to clients.
Under the Code of Conduct, licensed advisers must provide and explain this document to clients before entering into a written agreement for immigration advisory services.
The current official document is available below.
Privacy Policy
Your personal information is treated with care, confidentiality and respect.
Our Commitment to Privacy
Immigration Management Ltd respects your privacy and is committed to protecting personal information collected through our website and in connection with enquiries about our immigration advisory services.
We handle personal information in accordance with the New Zealand Privacy Act 2020 and other applicable legal and professional obligations.
This policy explains what information we collect, how it is used, when it may be shared, how long it is retained and your rights concerning that information.
Information We Collect
When you contact us through our website, by email or through another enquiry channel, we may collect information you voluntarily provide, including:
Your name and contact details.
Information about your immigration circumstances and enquiry.
Documents or additional information you choose to provide.
We request only information reasonably necessary to understand and respond to your enquiry.
Providing information is generally voluntary. However, without sufficient contact details or relevant information, we may be unable to respond or provide appropriate assistance.
Our website hosting and security systems may also process technical information, such as IP addresses, browser information and connection details, to operate and protect the website.
How We Use Your Information
Personal information submitted through our website is used to:
Respond to enquiries and communicate with you.
Understand your immigration circumstances and the assistance you are seeking.
Arrange consultations or discuss potential professional services.
Maintain necessary records and comply with applicable legal obligations.
Protect our website and communications from unauthorised or malicious activity.
We do not sell personal information or use immigration enquiry details for unrelated advertising or marketing.
Confidentiality and Disclosure
We treat immigration enquiries and client information as confidential.
Access is limited to those who require the information for legitimate business, administrative, technical or professional purposes, subject to applicable confidentiality and privacy obligations.
We use service providers for functions such as website hosting, email communications and website security. These providers may process information on our behalf in delivering those services.
Where applicable, information may also be disclosed with your authorisation, including written consent where required, or where otherwise permitted or required by law.
If an enquiry develops into a formal immigration advisory engagement, additional arrangements concerning the use and disclosure of information will be explained as appropriate.
Information Storage and Retention
We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.
Information submitted through our website’s contact forms may be stored within our website’s database and transmitted to our business email system. These records are retained only for as long as reasonably necessary to respond to enquiries, manage related correspondence and comply with applicable legal and professional obligations.
Where an individual becomes a client receiving immigration advice, different record-retention requirements may apply.
Under the Licensed Immigration Advisers Code of Conduct 2014, licensed immigration advisers must retain client files for at least seven years after the file has been closed.
Information that is no longer required for a lawful purpose will be securely deleted, destroyed or otherwise appropriately disposed of, subject to applicable retention requirements.
Website Security — Cloudflare Turnstile
Our website uses Cloudflare Turnstile, a security service provided by Cloudflare, Inc., to help protect website forms from spam, automated submissions and malicious activity.
Turnstile processes limited technical information, which may include your IP address, browser characteristics and connection information, to distinguish legitimate visitors from automated traffic.
Cloudflare processes this information to provide website security and, as explained in its privacy documentation, to improve its bot-detection capabilities.
Turnstile does not access or transmit the contents of the information you enter into our enquiry forms.
Cloudflare’s handling of this information is explained in its official privacy documentation.
Read Cloudflare’s Turnstile Privacy Addendum
Cookies and Website Technologies
Our website and its security services may use cookies or similar technologies necessary for website operation, security and form protection.
These technologies are distinct from the personal information you voluntarily submit when making an immigration enquiry.
We will review and update this policy if additional website technologies are introduced that materially change how visitor information is collected or processed.
International Processing
Some technology and communications service providers may process or store information outside New Zealand.
Where personal information is processed or disclosed internationally, we remain responsible for meeting our applicable privacy obligations, including relevant requirements concerning overseas disclosures and appropriate safeguards.
Your Privacy Rights
Under the New Zealand Privacy Act 2020, you may request access to personal information held about you and ask for information you believe is inaccurate, incomplete or misleading to be corrected.
You may also contact us about concerns regarding the collection, use, disclosure or retention of your personal information.
Requests will be considered and responded to in accordance with applicable law.
If you remain dissatisfied with our handling of a privacy concern, you may contact the Office of the Privacy Commissioner.
Office of the Privacy Commissioner — New Zealand
Privacy Enquiries
For questions, privacy concerns or requests to access or correct your personal information, please contact:
Immigration Management Ltd
Email: lisa@immigrationmanagement.com
Telephone: +64 (0) 21 0229 9589
Changes to This Policy
We may update this policy to reflect changes in legislation, regulatory requirements, website functionality or our information-handling practices.
The current version will be available on this website.
Terms of Use
Clear conditions governing the use of our website and its information.
About This Website
This website is operated by Immigration Management Ltd, a New Zealand company providing immigration advisory services through Lisa Seaborn, Licensed Immigration Adviser (IAA Licence No. 200902642).
These Terms of Use explain the conditions governing access to and use of our website, www.immigrationmanagement.com.
They apply to website use and are separate from the terms governing any professional immigration advisory services.
Website Information
Information published on this website is provided for general information and guidance concerning New Zealand immigration matters and our professional services.
We take reasonable care in preparing and maintaining website content. However, immigration legislation, policies, procedures and requirements may change, and information may not always reflect the latest developments or apply to individual circumstances.
Visitors should obtain advice appropriate to their circumstances before making immigration-related decisions.
Further information is provided in the Information Disclaimer section of this website.
Enquiries and Professional Engagements
Submitting an enquiry, contacting Immigration Management Ltd or browsing this website does not, by itself, establish a formal professional engagement.
An initial consultation may be arranged to discuss your circumstances and potential requirements. Where a fee applies, the fee and payment terms will be disclosed and agreed in writing before the consultation.
Where Immigration Management Ltd and a client agree to proceed with professional immigration advisory services, the engagement will be governed by a separate written agreement setting out the scope of services, applicable fees, responsibilities and other relevant terms.
All professional services remain subject to applicable New Zealand law and the Licensed Immigration Advisers Code of Conduct.
Acceptable Website Use
Visitors are welcome to access our website for lawful personal, informational and business purposes.
You must not knowingly:
Use the website for unlawful, fraudulent or misleading purposes.
Attempt to gain unauthorised access to the website or its supporting systems.
Introduce malicious software or interfere with website security or operation.
Misuse contact forms or communication facilities, including submitting spam or deliberately false information.
Where information is submitted on behalf of another person, you should ensure you have appropriate authority to provide it.
We reserve the right to take reasonable steps to protect the security, integrity and lawful operation of our website.
Copyright and Intellectual Property
Unless otherwise indicated, the original text, design, graphics, branding and other materials published on this website are owned by or licensed to Immigration Management Ltd and may be protected by applicable intellectual property laws.
Visitors may view, download or print reasonable extracts for personal reference and other uses permitted by law.
Reproduction, republication or commercial use beyond what is permitted by law requires prior written permission from the relevant rights holder.
Third-party content, trademarks and official government materials remain subject to their respective ownership rights and applicable terms.
External Websites and Resources
Our website may contain links to Immigration New Zealand, the Immigration Advisers Authority and other external organisations or information resources.
These links are provided to assist visitors in accessing relevant information.
We do not control the content, availability, security or privacy practices of external websites. Visitors should review the applicable information and policies published by those organisations.
Website Availability and Changes
We take reasonable steps to maintain the security and operation of this website but cannot guarantee uninterrupted access or that the website will always be free from technical errors.
We may update, modify or remove website content when reasonably necessary, including to reflect changes in immigration requirements, professional services or website functionality.
Privacy and Personal Information
Personal information provided through the website is handled in accordance with our Privacy Policy and applicable New Zealand privacy legislation.
Please refer to the Privacy Policy section of this page for information about the collection, use, disclosure, security and retention of personal information.
Legal Rights and Responsibilities
Nothing in these Terms of Use is intended to exclude, restrict or modify any rights, remedies or professional obligations that cannot lawfully be excluded under applicable legislation.
These Terms of Use are governed by New Zealand law, subject to any mandatory legal protections that may apply.
Changes to These Terms
Immigration Management Ltd may revise these Terms of Use to reflect changes in legislation, regulatory requirements or website operations.
Updated terms will be published on this website. Changes will not retrospectively alter the terms of an existing professional engagement.
Contact
For questions concerning these Terms of Use, please contact:
Immigration Management Ltd
Email: lisa@immigrationmanagement.com
Telephone: +64 (0) 21 0229 9589
Complaints Procedure
Clear procedures for raising concerns, resolving complaints and accessing independent regulatory assistance.
Our Commitment to Resolving Concerns
Immigration Management Ltd is committed to providing professional immigration advisory services and addressing concerns about those services fairly, respectfully and promptly.
We recognise that questions, misunderstandings or disagreements may arise. Clients are encouraged to raise concerns so they can be considered and, where possible, resolved.
Our internal complaints procedure is maintained in accordance with the Licensed Immigration Advisers Code of Conduct 2014.
How to Make a Complaint
If you have a concern or complaint about our immigration advisory services or the professional conduct of our Licensed Immigration Adviser, you may contact:
Lisa Seaborn
Managing Director | Licensed Immigration Adviser
IAA Licence No. 200902642
Email: lisa@immigrationmanagement.com
Telephone: +64 (0) 21 0229 9589
Complaints may be raised verbally or in writing. For clarity and record-keeping, we encourage written complaints wherever practical.
Please describe your concern, provide any relevant information or supporting documents available to you, and indicate the outcome you are seeking.
You do not need to use any particular form or legal terminology to raise a complaint with us.
Our Internal Complaints Process
When a complaint is received, we will follow the procedure below.
1. Acknowledgement
We will acknowledge your complaint in writing within two working days of receiving it.
2. Review and Assessment
We will consider the circumstances of your complaint, including relevant communications, professional records, agreements and any supporting information.
Where appropriate, we may contact you to clarify matters or discuss possible ways to resolve your concern.
3. Written Response
We aim to provide a substantive written response within 10 working days of receiving sufficient information to assess your complaint.
Our response will explain the outcome of our review and any proposed steps to resolve the matter.
If additional time is reasonably required, we will explain the reason for the delay and provide an updated timeframe.
4. Further Resolution
If a complaint cannot be resolved through our initial response, we may discuss further steps with you, including a meeting or mediation where appropriate and mutually agreed.
Any proposed resolution will be considered fairly and in accordance with applicable professional obligations and legal requirements.
There is no charge for using our internal complaints procedure.
Independent Complaints — Immigration Advisers Authority
In addition to our internal complaints procedure, you have the right to make a complaint directly to the Immigration Advisers Authority (IAA), the New Zealand regulatory authority responsible for licensed immigration advisers.
You are not required to complete our internal complaints process before approaching the IAA.
The IAA receives and assesses complaints concerning licensed immigration advisers under the Immigration Advisers Licensing Act 2007.
A complaint may concern professional conduct, competence, negligence, misleading behaviour or compliance with the Licensed Immigration Advisers Code of Conduct.
There is no fee to make a complaint to the IAA, and making a complaint does not affect your immigration status.
The IAA explains the information required, how to submit a complaint and what happens after a complaint is received.
Make a Complaint — Immigration Advisers Authority
Official IAA Complaint Form (PDF)
Confidentiality and Client Rights
Complaints will be handled with appropriate discretion and in accordance with our professional obligations and applicable privacy legislation.
Relevant information may be disclosed where required or permitted by law, including to the Immigration Advisers Authority in connection with a regulatory investigation.
Raising a complaint does not remove or restrict your legal rights or access to applicable independent complaints and dispute-resolution processes.
Availability of This Procedure
Our internal complaints procedure is available on this website.
In accordance with the Licensed Immigration Advisers Code of Conduct 2014, clients are also provided with a copy of our internal complaints procedure before entering into a written agreement for immigration advisory services.
Information Disclaimer
Understanding the scope and limitations of immigration information published on our website.
General Information
The information published on www.immigrationmanagement.com is provided by Immigration Management Ltd for general informational purposes.
While reasonable care is taken to ensure that information is accurate and useful, website content is not intended to replace professional immigration advice based on an assessment of your individual circumstances.
Information provided on this website should not be interpreted as confirmation of immigration eligibility, entitlement to a visa or an assurance of any particular immigration outcome.
Immigration Requirements and Policy Changes
New Zealand immigration legislation, immigration instructions, visa categories, eligibility criteria, fees and administrative procedures are subject to change.
Although we endeavour to keep our website information current, changes may occur without corresponding updates to published content.
Information may therefore become incomplete, outdated or inapplicable to particular circumstances.
Visitors are encouraged to confirm current requirements through official government resources or obtain appropriate professional advice before making significant immigration-related decisions.
Immigration New Zealand — Official Website
Individual Circumstances
Every immigration matter depends on its particular facts, supporting evidence and applicable legal and immigration requirements.
Information describing visa categories, eligibility pathways or immigration procedures is necessarily general and may not account for circumstances that materially affect an individual’s eligibility or available options.
A professional assessment may be necessary before determining an appropriate immigration strategy or proceeding with an application.
Immigration Decisions and Outcomes
Immigration Management Ltd provides independent professional immigration advisory services.
We are not part of Immigration New Zealand or the Immigration Advisers Authority.
Immigration decisions are made by the relevant government authorities or other authorised decision-makers in accordance with applicable law.
Immigration Management Ltd cannot guarantee visa approval, processing timeframes, the continued availability of a particular immigration pathway or any other immigration outcome.
Any assessment or professional opinion concerning the prospects of an immigration matter is subject to the information available, the individual circumstances and the applicable requirements at the relevant time.
Professional Advice and Engagement
Accessing or reading information on this website does not, by itself, establish a professional adviser-client engagement.
Submitting an enquiry does not automatically mean that Immigration Management Ltd has agreed to provide ongoing representation or undertake an immigration matter.
Where individual immigration advice is provided, the Licensed Immigration Adviser’s applicable legal and professional responsibilities continue to apply.
Formal professional engagements are governed by the relevant written agreement and applicable professional obligations.
Responsibility and Legal Rights
Visitors should not treat general website information as a substitute for obtaining advice appropriate to their circumstances, particularly where immigration status, application deadlines or other significant consequences may be involved.
Nothing in this disclaimer is intended to exclude, restrict or modify any rights, remedies, duties or responsibilities that cannot lawfully be excluded under applicable New Zealand law, including the professional obligations of a Licensed Immigration Adviser.
Further Information
For information about our professional obligations, website conditions and the handling of personal information, please refer to the relevant sections of our Professional Information page.
For an assessment of your individual immigration circumstances, you are welcome to contact Immigration Management Ltd to enquire about our professional services.
Accessibility
Making our website and immigration information easier for everyone to access.
Our Commitment to Accessibility
Immigration Management Ltd is committed to making its website and immigration information accessible to as many people as possible, including people with disabilities and those who use assistive technologies.
We recognise that people access and interact with online information in different ways. Our objective is to provide a website that is clear, easy to navigate and usable across a range of devices and accessibility needs.
Accessibility Standards
We aim to follow the internationally recognised Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, published by the World Wide Web Consortium (W3C).
These guidelines address accessibility for people with visual, hearing, physical, cognitive and other disabilities.
WCAG 2.2 Level AA is our development objective. We do not currently claim that every part of this website has been verified as fully conforming to this standard.
Web Content Accessibility Guidelines (WCAG) 2.2 — W3C
Website Accessibility
In developing and maintaining our website, we aim to support:
Clear, readable content with logical headings and navigation.
Appropriate text contrast and legibility.
Usability across desktop computers, tablets and mobile devices.
Keyboard navigation and compatibility with common assistive technologies, including screen readers.
Text resizing and browser accessibility features.
Accessible contact forms and other interactive website functions.
Some features or third-party services may not work equally well with every browser, device or assistive technology.
We will consider identified accessibility barriers and make reasonable improvements as part of the website’s ongoing maintenance and development.
Assistance and Alternative Access
If you experience difficulty accessing information, navigating our website or submitting an enquiry, please contact us directly.
Where reasonably practicable, we will assist you in obtaining the information you require or provide an alternative way to communicate with us, including by email or telephone.
You do not need to disclose personal medical information or details of a disability to request accessibility assistance.
Reporting Accessibility Difficulties
We welcome feedback about accessibility problems or improvements that could make our website easier to use.
When contacting us, please describe the difficulty you experienced and, where possible, identify the relevant page or website feature.
Information about the browser, device or assistive technology you were using may help us investigate the problem, but providing these details is optional.
Accessibility concerns will be considered and addressed where reasonably practicable.
Contact Us
For accessibility assistance, questions or feedback, please contact:
Immigration Management Ltd
Email: lisa@immigrationmanagement.com
Telephone: +64 (0) 21 0229 9589
Ongoing Improvement
Accessibility is an ongoing consideration in the operation and development of our website.
We will review this statement and our website’s accessibility as appropriate, taking account of identified issues, changes to website functionality and developments in recognised accessibility standards.